Payment Terms
Service Pricing: Our Services' pricing is fixed and can be viewed directly on the website or obtained through our customer service.
Payment Methods: To use our Services, customers must make payments via our supported platforms - PayPal and Stripe. By completing a transaction, customers authorize these platforms to charge their payment method for the cost of the Services and any additional charges applicable under our Terms.
If payment is not successfully settled due to customer's error and they do not cancel the Order, we may suspend access to the Services until a successful payment is processed.
Additional fees may be charged by payment method issuers, such as currency conversion fees or online payment processing fees. Tax charges may vary depending on the jurisdiction and may be added to the price of our Services. Customers are responsible for payment of all such additional charges.
Refunds and Money-Back Guarantee
Customers can request a refund if they believe the Service delivered did not meet the standards and requirements outlined in the Order Form or our Terms. Any refund is at our discretion and will follow the quality assurance procedure specified herein.
Before requesting a refund, customers are encouraged to consider the option of Service revision. Detailed terms for Service revision are provided in our Revision policy.
In the case of dissatisfaction with the Service after revision, or if revision isn't a viable option, a refund can be requested within a Refund Period while the Order is in progress. The Refund Period begins immediately after the deadline to deliver the Service expires and lasts for 72 hours. If a refund request isn't made within this period, no refund will be possible.
Refund requests based on quality concerns are reviewed by our Support Team at support@ib-help.co.uk and processed within 20 business days after receipt. The refunded amount will be sent back through the payment method used for the transaction.
Chargebacks
A chargeback is a transaction dispute initiated by the cardholder's bank following a withdrawal of payment amount and returned to the cardholder. This procedure is initiated by the bank issuer and performed by the acquirer, not by us.
If a chargeback request is initiated and a full refund is granted, the customer is not permitted to use the Service and any rights granted under the Service License are deemed terminated.